How can we help?
Answers to the common questions below. For anything about a specific order, message us with your order number.
Quick answers
When will my order ship?
Orders are packed and dispatched within 24–72 hours of confirmation. Launches, sales and festivals can add a little time.
How long does delivery take?
Usually 7–14 working days after dispatch, depending on your pincode. You’ll get tracking once it ships.
How much is delivery?
Free on orders over ₹2,500. Below that, there’s a flat ₹150 delivery charge.
What is a decant?
A decant is genuine perfume transferred from an original retail bottle into a smaller travel atomiser, so you can wear it properly before buying a full bottle.
Can I return a perfume?
Because fragrance is personal and hygienic, we can’t accept returns for opened items or a change of mind. If something arrives wrong, damaged or missing, report it within 24 hours with an unboxing video and we’ll replace it.
How does the collection reward work?
Add 3 or more fragrances to your cart and a discount is applied automatically: 3% for three, rising 1% per item up to 10% for ten or more.
Policies
- Shipping and delivery Dispatch in 24–72 hours, delivery in 7–14 working days, free over ₹2,500.
- Replacements and refunds Wrong or damaged item? Report it within 24 hours with an unboxing video.
- Cancellations When and how you can cancel an order.
- About decants What a decant is and how we fill them.
- Authenticity Our promise: genuine juice only, never clones.
- Offers and rewards Save 3% to 10% when you buy 3 or more.
- Privacy What we collect and how we use it.
- Terms and conditions The rules for shopping with us.