Our Commitment
Every order at TheAromaverse is carefully inspected before dispatch to ensure it reaches you in perfect condition.
Returns
Due to the personal and hygienic nature of fragrance products, we do not accept returns for products that have been opened, used or where the customer simply changes their mind.
Replacement Eligibility
We will gladly arrange a replacement if:
- You received the wrong product.
- Your product arrived damaged during transit.
- Your order is incomplete or an item is missing.
Reporting an Issue
Any issue must be reported within 24 hours of delivery. Claims reported after this period may not be eligible for review.
To process your request, please provide:
- Your Order ID.
- A clear unboxing video recorded from the moment the sealed package is opened.
- Photos showing the product and packaging (if applicable).
Important Notice
The unboxing video must begin before opening the parcel and continue without interruption. Claims submitted without a complete unboxing video may be declined after verification.
Refunds
Refunds are generally not offered.
Where a replacement is not possible, TheAromaverse may, at its sole discretion, issue a refund or store credit after reviewing the claim.
Non-Eligible Cases
- Change of mind.
- Fragrance preference or expectation.
- Products damaged after delivery.
- Claims submitted without the required evidence.
- Claims reported after the reporting window.
Need Assistance?
If you need help with a replacement request, please contact us using the details below.
- Email: thearomaverse57@gmail.com
- WhatsApp: +91 70695 79607
Last Updated: July 2026